NURS FPX 4005 Assessment 4 Stakeholder Presentation

Student name

 Capella University

NURS-FPX4005 Nursing Leadership: Focusing on People, Processes and Organizations

Professor’s Name

Submission Date

Slide 1

• Stakeholder Presentation

My name is ______, and I am addressing you all. This is to introduce me to the Riverside Medical Center today to provide an interdisciplinary plan to address the major issues at the center. The objective of this plan is to enhance the coordination of care, since it is one of the causes of confusion and ineffective communication between departments whenever changing shifts.

As a charge nurse, I ensure that the needs of the patients are addressed, the nurses assigned are handled, and communication across departments is effective. The notion is expected to enable providers to enhance their collaboration, enhance patient outcomes, and retain nurses that enhances the performance of the healthcare system (Paguio et al., 2020).

Slide 2

The goal of this communication plan will be to apply structured tools and measures to reinforce the cooperation between the administration and the nursing staff in Riverside Medical Center during shift changes. The ultimate goal will be to enhance patient care as it becomes easier to exchange information to manage workloads more effectively and make superior decisions.

The protocols are formulated with the involvement of all organizational members in order to ensure that they feel involved. This course of action is aimed at ensuring that the needs of patients and medical staff are taken into consideration and that all of them are transparent and accountable (Brenner et al., 2022). The charge nurse claimed that failure to coordinate the healthcare providers may lead to issues in terms of handover of patient care at the end of the shift.

Slide 3

• Organizational Issue

The urgency of communication department improvement in Riverside Medical Center is great, as the shift in the changes of the workflow may decrease the speed of patient care and cause safety concerns. Providing significant updates on patients to administrative personnel is not always easy among nurses that could influence the quality of hospital decisions and operations.

In order to resolve these issues, nurses, administrators, IT specialists, and patient advocates will collaborate to establish and adhere to the appropriate guidelines of healthcare communications. By taking this new direction, it will result in improved treatment choices and quality of care provided to patients (Keskinocak and Savva, 2019). The charge nurse noted that caring for patients is hard to give continuously since healthcare providers are not well coordinated.

Effective communication at the time of shift change in Riverside Medical Center should be practiced by the nursing staff and administrative staff to guarantee that good treatment plans, continuous care, and responsiveness to patients are provided. Through these improvements, the hospital will be in a position to guarantee patient-centered care that will translate into improved outcomes and quality of care by patients (None et al., 2024). The proposed measures will enable patient information to be shared between departments with ease.

Slide 4

• Consequences of Not Addressing the Issue

Change in shifts is one of the causes of fragmented coordination in patient care at Riverside Medical Center. Nurses have difficulties in reporting to the administrative staff on critical patient issues, resulting into latency in the delivery of care, treatment, and decision-making.

The disrupted communication negatively affects hospital functioning, endangers medical errors, and patients with danger (Yaacoub et al., 2020). Addressing them will lead to improved functioning of the hospitals and patient care.

Lack of effective communication between the departments at Riverside Medical Center hurts the patients. The inability to meet patients’ needs promptly due to poor communication may lead to misunderstanding and thus take a longer time than necessary to respond and endanger patients in certain cases (Pryce et al., 2021).

Communication breakdown causes the quality of care to be compromised, causing issues in the delivery of efficient and timely services and posing possible threats to the recovery of the patients. The solution to such issues will lead to improved patient care as well as efficient healthcare.

Slide 5

• Relevance of Interdisciplinary Team Approach

Clinical communication between departments during shift change is an essential factor in Riverside Medical Center since the interdisciplinary approach will integrate different perspectives to overcome the problem of fragmented care coordination. It must include nurses, IT specialists, administrators, and patient advocates in the team.

Nurses give actual experiences of working with patients, administrators analyze the overall picture, and patient advocates help to remain focused on doing what is best in the interests of patients (Bhati et al., 2023). IT professionals are very important in ensuring that the needed communication technologies are used smoothly to streamline the processes. Effective collaboration between these teams will enable them to get improved patient outcomes through well-organized work.

Slide 6

• Evidence-Based Interdisciplinary Plan Summary

Objective

The fundamental goal of this interdisciplinary plan is to establish effective communication between departments at the Riverside Medical Center in case of changes in shifts. The primary objective is to connect an electronic handoff tool to the electronic health record (EHR) system that will facilitate the transfer and arrangement of information about patients to various departments with less effort.

This is meant to prevent mistakes that can impair the safety of patients. Regular interdisciplinary talks and communication practice should be used every day to facilitate the use of the EHR extension (Engle et al., 2021). It will seek to hold the healthcare process more responsible, promote effective teamwork, and result in smoother and coordinated care that facilitates the efficient operation of patients and the system.

Working

The communication improvement strategy is based on a model of continuous improvement, the focus of which has now shifted to the implementation of the electronic handoff tool. The team opens up by defining key areas of communication failures between departments when transitioning and establishing detailed objectives to be achieved. Their impact on collaboration and safety is evaluated after making changes in the EHR by gathering data (Verma et al., 2021).

These assessments alter the best practices and standardize them, such as providing proper and complete updates and handover documents. Experiencing other disciplines and taking necessary corrections will promote a culture where an individual is never done with seeking improvement that will minimise communication problems and benefit the patients and the employees.

• Role of the Interdisciplinary Team

Riverside Medical Center comprises specialists representing different areas. The group of nurses, administrative, IT experts, and patient representatives applies their various experiences to enhance the coordination of care. Although the administrators control the resources and strategize the organizational objectives, the nurses identify and solve discrepancies in the manner in which individuals communicate, which impacts the patients.

The patient advocates facilitate consideration of the minds of the patients in the communication process, and IT specialists make the process easier by using technology to share the information (Tamli & Sain, 2023). The knowledge collaboration workforce aids in assisting the departments to apply effective communication means in order to facilitate proper and timely exchanges. By holding regular meetings concerning protocols and gathering the ideas of the employees, the hospital can enable the staff members to become better at the way they treat their patients and how they handle their duties.

Slide 7

• Implementation of Interdisciplinary Plan

In Riverside Medical Center, the introduction of the interdisciplinary strategy will be performed in steps to make it as successful as possible. They will consist of a group of nurses, administrators, IT specialists, and patient advocates with certain tasks (Abbasinia et al., 2020). The communication plan will be reviewed regularly, and all departments will be involved and updated whenever needed so that it can be effective in daily activities.

IT specialists will educate the employees about the new communication tools and assist in their usage. Evaluation and monitoring activities will be conducted regularly in the implementation process to affirm the process and make any alterations (Errida & Lotfi, 2021). When they collaborate, healthcare professionals concentrate on the effective communication and collaboration of all the people to deliver the outcomes benefiting patients.

The degree of satisfaction of the staff, patient safety, and success of communication will be assessed regularly to determine the success of the plan and identify areas of improvement. To improve their communication strategies and eliminate any problems, the team will continue to give feedback to one another.

This will not have been done without administrators who will lead the initiative, control resistance, and push the plan through (Okolo et al., 2024). An interdisciplinary approach allows the team to invite the relevant parties to participate in organized steps that enable the team to communicate and collaborate more effectively to generate positive results for Riverside Medical Center.

Slide 8

• Management of Human and Financial Resources

An interdisciplinary communication plan can only be successful when Riverside medical center just manages its people and finances. The primary points of the plan will be supported by a suggested budget of 300,000.

The budget will be used in recruiting the right people (30,000), training programs (50,000), incentives (bonuses, development programs) (120,000), and technology (modern patient care systems, communication tools that will assist in the efficiencies) (100,000). Budget assists in the effective management of resources so that the change plan that is to strengthen collaboration, make working easier, and improve patient care outcomes could be implemented successfully (Stefan et al., 2024).

Similarly, Riverside Medical Center has implemented similar programs to support communication and organize the transition between shifts in an improved way. The high-level communication technology has been implemented, including HER systems and secure messaging, to enhance the manner in which various healthcare teams collaborate.

The hospital has focused on training and building its personnel, which has assisted in minimizing staff turnover and enhancing their job performance (Singh et al., 2024). The advantages of enhanced, more effective cooperation, enhanced decisions, and enhanced treatment of patients are obvious, which is why technology and human resources investments are needed to achieve a productive healthcare environment.

Slide 9

• Criteria to Evaluate the Project Success

In Riverside Medical Centre, several evidence-based measures will be used to assess the success of the communication improvement plan. The surveys will be sent to the nursing and administrative workers first to determine whether the new forms of communication are satisfactory to them. In this way, both departments will understand that they are not alone and will have everything to provide outstanding care to patients.

In addition to that, the patient safety indicators, such as preventing drug errors, accelerating their reaction, and delivering prompt care to critically ill patients, will be monitored to determine how an improved dialogue leads to an improved patient outcome (Mostafa & El-Atawi, 2024). Through these tests, professionals would be able to guide additional changes to enhance the communication process and still achieve good care outcomes.

Riverside Medical Center will also examine the effect of the communication improvement plan by examining the way efficiencies have been enhanced. This includes knowing the amount of time spent attending to the patients, the speed at which the staff can finish their work, the efficiency of the shift change, and enhanced coordination among the different units.

Additionally, the hospital will monitor adherence to medication in patients, as well as the readmission reduction, to determine whether the changes are increasing patient outcomes (Cram et al., 2022). The established criteria will be used to confirm the beneficial effects of the communication strategy on patient care, employee satisfaction, and hospital management.

Slide 10

• Conclusion

Managing the problem of communication between departments during shift changes in Riverside Medical Center is essential to enhance the efficiency of operations and organizational goals in patient care, staff satisfaction, and better patient care outcomes.

The barriers to effective communication can be overcome by ensuring the creation of an interdisciplinary approach to collaboration, the development of clear communication rules, and the introduction of specific incentives. This strategy will increase patient safety, clinical outcomes, enhance cohesion among the staff, and promote accountability by developing staff, investing in technology, and increasing the frequency of feedback.

Related Free Assessments for NURS-FPX4005

NURS FPX 4005 Assessment 1

NURS FPX 4005 Assessment 2